What is queue time? Today it’s at an all-time high, according to Call Center Magazine. It happens more times each day and at more businesses than ever before. We’re a nation of “hurry up and … Read more
RingCentral Music on hold lets you entertain callers while they have to wait on hold. We all have to place callers on hold from time to time, so offering them music lets them know that … Read more
You can supercharge your Spirit phone. You know the inexpensive, 3 line phone system you bought for a hundred bucks 20 years ago? That’s right: you’ve had an unused marketing tool hanging on your wall … Read more