If your business uses Upfirst.ai to screen incoming calls, your callers hear music while the system checks whether you’re available to take the call. The default music is a solo Marimba. That brief wait serves … Read more
Customer experience is often associated with websites, mobile apps, and face-to-face interactions. But for many businesses in Connecticut, one of the most overlooked parts of the customer experience happens when a caller is placed on … Read more
If you read enough technology blogs, you might think the answer to every business communication problem is simple: switch to cloud phones and everything magically improves. Lower costs. Better flexibility. Seamless scaling. Unicorns prancing through … Read more