When someone calls your business and gets put on hold, what do they hear? Silence? Elevator music? Or… a powerful marketing message that turns a routine call into a revenue opportunity? Every call that your … Read more
When a customer in Connecticut calls your business, it’s an opportunity to help them. You have one chance to impress them, to give them the information that they want and that you want them to … Read more
When you think about the last on hold message recording you heard, it was probably more annoying than helpful. Most hold recordings in Connecticut fall into two categories Generic apologies that tell you that “your … Read more