New York City’s famed Mount Sinai Hospital devotes an entire page of their website to one specific idea. It’s not about their new surgical center. It’s not about their “Million Health Discoveries Program.” It’s about The Patient Experience.
Patient Experience defined
The Patient Experience, they say, is “the sum of all interactions that their patients have with the Mount Sinai Health System.” It focuses on what matters most, because “an excellent patient experience is tantamount to quality health care.”
How’s yours?
So how’s your patient’s experience? The experience starts the moment someone needs your help. They start with your website. And in most cases, the next step is to call you.
What does everyone hear when they call you? These days it can often be…
– A phone greeting that sounds like it was recorded by a robot, or by your secretary
– An endless list of options for the caller to have to listen to…an often none of them are very helpful
– VoIP music on hold: it’s the same music that we hear when we call Southwest Airlines, your bank, or the cable company. After you call you can’t get it out of your head.
Luckily, it’s easy to improve your callers’ experience, and we’re here to help.
Helping Medical Practices
The Informer has spent over 20 years helping medical practices like yours…from on provider private offices to entire hospitals…welcome your patients, and give them more of the help they want, even when they have to wait on “hold.” Our team does everything for you:
Every call can be answered by a friendly, welcoming voice. The recorded greeting (a woman’s voice, because it’s just warmer and friendlier) is always in a good mood, and always warm and welcoming.
Your auto attendant (Press 1, press 2) is streamlined. Auto attendants were originally designed to save you money, but there’s no reason they can’t save your caller from despair!
And what your callers hear on hold: why not make it interesting and helpful, and tell your callers more about all the best ways you can help them?
What do you want?
Isn’t that the way to treat your callers? The way you’d like to be treated? If it is then talk with a member of our team. Your callers will notice the difference from the very first time they call.
Call us for more information: (800) 862-8896, or click here to email us.
