What does your Auto Attendant Greeting say about your company? Have you ever really thought about the fact that your auto attendant greeting is the first impression you make on your current and future customers? It’s worth thinking about.
A Good Auto Attendant Greeting
A good auto attendant greeting starts your telephone call off right. Customers and prospects call you up all the time. They’re usually looking for help, for answers, and to see if your company is the right one to deal with. When you make an initial contact with a customer, it’s worth making the right first impression. After all…you only get one chance. If your auto attendant greeting was recorded by your phone installer (most actually are!) or a secretary who was not excited by the idea, it shows. And the initial impression that your auto attendant greeting makes is hard to over come.
So what does your company sound like? Why not pick up the phone, call your company’s main number, and listen? Knowing how you look to the “outside world” can be very revealing…and give you an idea of your weaknesses. Its better if you know them than you competitor does.
Here are two examples that show you the difference. Which would you rather sound like?
Home made by a New York Company…
Or custom recorded…
Improving your Auto Attendant Greeting
So now that you know what your auto attendant greeting sounds like, would you like to improve it? It’s simple. Think about the impression you’d like to make, and how you can help your customer best. Write a quick script so you can be sure to cover all the most important elements of the greeting (the name of your company, if you’re currently closed, the options you’d like to offer your caller to route them to the right place as quickly as possible).
Who should record your auto attendant greeting? Having the business owner or a secretary record the greeting makes the company look small. Asking the phone installer to record could leave you with a strange accent or poor pronunciation on your greeting.
You’ve worked hard to create your corporate image, from the logo on your letterhead to the way you treat your customers. It’s helps show your uniqueness.
Want help with your Auto Attendant Greeting?
If you’d like help with your script, call us today. We’ll develop a custom script for you, for free. You can also listen to samples of how your greeting could sound, and show you how affordable it can be to sound like a Fortune 500 business, every time the phone rings.
For a free custom written auto attendant greeting script, call today: in New York call (212) 355-6980. In Connecticut call
(203) 655-3920, or nationwide and in Canada, call toll free