In Bridgeport Messages on hold can help your business grow. One successful medical practice educates patients, and reminds them about the practice’s specialists can help them.
Bridgeport Messages on hold
A well known Bridgeport Medical Practice found that far too many of their patients only used the practice’s services for a few of their services. Even when the practice built up an impressive website and began monthly email marketing, this low user rate was disappointing.
Soon after that they recognized an opportunity. Their receptionists were always busy. Phone calls for appointments, test results, and daily questions came in “waves,” often overwhelming the staff. Caller hold time was long.
In Bridgeport Messages on hold make a difference
A marketing consultant referred them to The Informer. We showed them how they could decrease caller “hang ups” by giving patients waiting on hold information that they wanted, and that the doctors wanted them to have. The Informer’s Discovery Team talked with the Practice Manager and other key personnel to pinpoint the most helpful information to give callers.
Result: New Bridgeport Messages on hold book more consults
Patients want the very best healthcare, but they also want convenience. Learning that their primary care practice had more of the services that they needed let them know about how they could take better care of their health without traveling to specialists who charged higher co-pays. It was a win-win situation.
Do you have a business in Bridgeport? Do you get lots of calls from your customers? Messages on hold can transform hold time into an opportunity to help them better. Why not schedule your own Discover Session to discuss how giving the right information to the right people at the right time can help both them and you?
Call us today for a Free 15-minute Discovery Session where we’ll find key information that make it easy to help your customers better, even if they have to wait on hold. In Connecticut call 203-655-3920. Nationwide call 800-862-8896.
