Cloud Phone Systems: Elevate Your Customer Experience
Imagine this: You’ve got a caller waiting on hold. A potential customer is on the other end, or an important client, waiting. But instead of just silence or generic hold
What Are On Hold Messages? (And Why You Need Them)
When someone calls your business and gets put on hold, what do they hear? Silence? Elevator music? Or… a powerful marketing message that turns a routine call into a revenue
Dental Revenue and the Impact of On-Hold Messaging
Every call to your dental office represents an untapped opportunity. In Connecticut many patients call only to schedule a routine appointment, few realize the breadth of services your practice offers.
On Hold Messaging: The Secret Communication Channel
Think about it: your phone rings. Your office is busy. So your caller…your prospect…is asked to “please hold.” Or is automatically placed on hold by your automated attendant. What happens
Sound Branding: The Neglected Part of Branding in Connecticut
In Connecticut companies pour resources into every aspect of visual identity—carefully chosen colors, meticulously designed logos, and memorable business cards. Yet, there’s one critical component that often goes unnoticed: sound
Why messages on hold don’t work: 12 mistakes
Do you have messages on hold? Are they an effective marketing tool…or white noise that your callers have to listen to while they’re waiting on hold…and getting more frustrated by
AI voice: Why Human Interaction Still Reigns Supreme
Getting a new VoIP phone system? Many companies are opting for an AI voice to greet callers and even their on-hold messages. While this technology seems like a great idea,
Sonic Branding: It’s More Than Just a Jingle
Your business fights for attention every day. Here’s a way to win that fight: sonic branding gives you an edge that goes beyond visuals. While logos and color schemes are
Patient Loyalty in Urgent Care: Are You Doing Enough?
According to the Journal of Urgent Care Medicine (JUCM), the success of an urgent care center depends on building Patient Loyalty in Urgent Care—getting patients to return for future visits.