Vow Phones are the new specialized telecommunications option for pharmacies designed to help you communicate better. It’s an all-in-one telephone communications system, specifically for pharmacists.
Pharmacies like yours are busy. The phone rings all day long with customers who have urgent needs for medication, as well as lots of others who have more general questions. So how do you cope with so many phone calls, and provide the very best help to your callers?
Vow Phones are designed for Pharmacies
That’s why Vow Phones start with a hosted VoIP system that offers traditional phone services plus features that only cloud-based phone systems can offer. They promise that the Vow system integrates with any pharmacy software you’ve already got and keeps your business running smoothly. With unlimited “scalability” you can grow at your own pace and cut expenses.
Vow promises that the new system will empower your pharmacy and “change the way you communicate.”
You can enhance your Vow System
Your customers trust you with their medications, and their health. Demonstrating that you’re a top professional in your field helps you build devoted customers who are loyal to you…even if a “discount” Big Box Pharmacy opens up down the street.
So what can you do to reinforce the best reasons to “stick” with your pharmacy?
Tips for a more successful pharmacy
Pharmacy Times featured an article with tips on how independent pharmacies can succeed, by Shark Tank’s Kevin O’Leary. Three of his tips were:
- Be accessible…to everyone…employees, and customers. Those customers always want to learn more about how you can help them and treatment options.
- Service trumps price: so provide service at every opportunity
- Use technology as a weapon: like the most advanced new phone systems
How you can accomplish all three at once
You can accomplish all three of these tips with one simple upgrade to your Vow Phone Service: Informer Messages on hold.
Vow gives you the option to install custom greetings on your phones. Most pharmacies use the “text to speech” option. This lets you type your greeting into the system and it will “synthesize” the voice recording for you. You’ve heard synthesized voice recordings: they sound like Robots (Do you remember “Lost in Space”?). That doesn’t build a personal connection or loyalty.
What to do instead
Instead you can greet your callers with a welcoming professional voice recording. And when they have to wait on “hold” (which, statistics show, really does happen) let them hear
- information about your pharmacy,
- what makes it special, and
- how your service is the best reason to be a loyal customer
with Informer Messages on hold.
Vow Music on hold
Vow offers free music on hold. But you can replace it with information that your callers want, and that you want them to have. Informer Messages have helped independent pharmacies compete against the Big Box stores for over 20 years. It’s just one more way to use technology as a weapon.
Get specific answers and ideas that you can use in a Free 15-minute consult with an Informer Pharmacy Marketing Strategist by calling us toll free at (800) 862-8896, or click here to email us.