VoIP Phone System: Get all the advantages of the new technology

VoIP Phone System are replacing traditional phones.  When your business updates to VoIP phone (or an IP Phone) technology, why not get all the advantages of the new technology that a cloud phone can offer?

VoIP Phone System: The Advantages

Here are some of the top reasons you might want to switch to VoIP:

  1. Price.  Everybody is looking for a lower price, right?  Price is the #1 way that VoIP Service providers compete.  Look at some options that I have for my office:
    1. Frontier Communications: $29.99/month with land-line quality.  Also offers “mobility” and voicemail.
    2. Nextiva: Basic service with unlimited voice and video calling, voicemail, internet fax for a one person business is $23.95/month.  Unless you want to pay monthly: then its $30.95/month.  Hmmm…that’s more than a landline.
    3. Vonage: You can use Vonage on office phones, and get unlimited video.  It also integrates with many CRM’s.  The cost?  $29.99/month
    4. Ring Central: probably the best known of these providers: they promote a price of $19.99/month…unless you’re a one man shop.  Then your price, if you pay monthly, is $39.99…the highest of all these options.
    5. There are lots of others, like Ooma phone, Cisco, and Mitel.

      So maybe you choose VoIP for reasons other than price alone.

      Other Reasons to choose VoIP than price alone

  2. Mobility: VoIP pretty much assumes that mobility is the key to your success.  For realtors, plumbers and other trades, insurance agents, and food trucks, they’re probably right.  If you’re a road warrior, VoIP might be the right choice.  But then again, if you’re always on the road and don’t have an office to call home, maybe you just need good mobile service.
  3. Remote working: even if you’re not constantly moving around, we’ve learned that there are reasons for employees to work from home.  And that looks like it will continue in the future.  VoIP makes it easy.
  4. Simple Conference Calls
  5. Video Calls: VoIPe wins, hands down.  Not many land line phones can do this.
  6. No more voicemail.  Ever notice has everybody’s voicemail is always full?
    That could be because some people have stopped using it.  Instead, calls are transferred to a mobile phone.  That’s definitely easier with VoIP.  Want more promising voicemail messages?  Start by sounding like a pro, with a professional voicemail greeting.
  7. Costs: this is different from price (sort of).  If your business has an office full of people, to use landline service you’d want at telephone system, or PBX.  The cost to install a PBX runs from $100 to $1500 per user.  With VoIP, there’s no upfront cost.
  8. Quality: this might be the biggest improvement for VoIP.  In the 60’s, AT&T’s commercial was “The next best thing to being there.”  The quality was crystal clear.  When VoIP was introduce, the quality was terrible.  But today, as long as you have high quality internet, your voice service will be high quality.  But high quality internet does add to the cost.  So remember to factor in increasing your internet speed.
  9. Features: VoIP phones have lots of bells and whistles.  To be honest, there are so many most experienced VoIP users don’t even know about them.  Some of them are:
    1. Call Routing: you can route calls by customer type, reason for the call, and staff availability
    2. Spam: you can easily reject “Anonymous” calls
    3. Auto Attendant: they’re available on PBX’s, but they’re a standard feature on most VoIP Service.  It’s worth using a professional voice, because “you only get one chance to make a great first impression.”
    4. Texting
    5. Analytics: you can easily get information to analyze call data
    6. Call Forwarding to mobile phones
    7. Call Recording can help improve quality standards but is seldom really followed up
    8. Music on hold: the key is that it can be changed to “messages on hold,” a marketing tool that can help build your business

There are disadvantages to VoIP

Don’t think that VoIP is perfect. There are disadvantages to VoIP, like:

  1. Start with that internet connection: no internet connection means no phones.  With Land line phones, even a blackout meant that landline phone worked.
  2. Quality: without a high quality internet connection, you get low voice quality.
    You’ve got to pay fro higher internet speed and high quality cables to carry the signal.
  3. Continuous Power Supply: you might need to invest in a generator, because if the power goes out, the phones stop.
  4. VoIP Music on hold.  We’ve all heard it.  We’ve all suffered.  Somebody chose that terrible music and thought it was great.  Nobody likes VoIP music on hold.  It’s the “default” setting.  If you have it, get rid of it.  Find something better.
Lots of advantages

There are lots of advantages that a VoIP Phone System can offer, and fewer business phone installers support traditional PBX systems any more.  At some point, we’ll all be in the cloud.  Luckily, with so many options, you can really shop around to be sure you get all the advantages with as few of the disadvantages as possible.