I just spoke with someone with a 100 year old business. He explained to me that I didn’t understand the way his industry worked. In his industry, you don’t use …
Messages on hold
Hold Scripts: 20+ Most Overused Phrases make your messages worthless
Overused phrases in hold scripts We're all very busy, but we all spend too much time waiting on "hold." (it's similar to saying it's "rush hour" when the Long …
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Price Cut I its a Losing Strategy, And You’re the Loser
Have you ever had compete with a price cut? A price cut only does one thing: cut your profit. And profit is tougher and tougher to come by. Is anyone tired …
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