Premier Technologies designs and manufactures digital message players for telephone on-hold messages. We’ve worked with their long lasting digital players for over ten years. The systems are built to last, and that means that your investment will keep paying off for a decade or more…if the messages playing on system are designed to help you.
Messages for Premier Technologies systems
Premier Technologies research shows that up to 70% of business callers are placed on hold, and that up to 60% will hang up unless you do something about it, because the average “hold” time is 45 seconds. That can seem like a lifetime to a business owner who’s looking for help. How do you keep from losing them? Premier says that callers will stay on hold 25% longer if they hear interesting information that can help them.
The Answer
“The results get you from your Premier Technologies digital player will only be as good as the message that’s playing on it.” The most effective message combines several key elements:
- they address your customers needs and problems
- they educate your customer about how you can help them best
- they’re not “pushy” or “salesy”: people hate to be sold, but they love to buy!
- they provide information your caller will consider helpful
- they’re current and up to date
- they make you sound as professional as you already are.
Premier Technologies digital message repeaters do their job very well: the message you load will continue to play at a high quality 24/7 for years to come. You’ve already made the investment in the hardware, but when’s the last time you thought about what your callers are listening to?
Updating messages on your Premier Technologies system
How much does your business change? Consider all the factors: changing technology, changing customer needs and preferences, changing business environment, changing product lines (or services), changing competition…these are just a few of a long list of reasons you may choose (or need) to update your messages on hold. You can click here to receive your own list of “76 reasons to update your messages on hold.”
Do you have a new USB load player? Or an older “cassette” load player? CD load? It makes no difference. The system is only as good as the message it’s playing.
Is it time to update the recording on your Premier Technologies mp3 player? Maybe. The easiest way to find out is with a Free 15-minute Discovery Session. Call for yours today: In New York City call 212-355-6980. In Connecticut call 203-655-3920. In Boston and nationwide call 800-862-8896. Call today for your free session