New York is the most competitive marketplace in the world. To survive you’ve got to have the best ideas and use them where they really make a difference. That’s why sharp businesses use Informer On Hold Messages in New York to deliver their message to the right people at the right time.
On Hold Messages In New York Work!
Informer On Hold Messages make a difference in New York for a Managed IT provider. At some times of the day, IT problems seems to multiple, and users need help. When they call the help desk, callers may be asked to wait on hold for tech support. So why not start educating, informing, and trying to help the user? As systems and programs get more and more complicated, this Manhattan-based group of technical geniuses has come to rely on their on hold messages to keep callers calm, and provide service, even when calls wait on hold in the telephone “queue.”
The Result? On hold messages helps!
On hold messages have helped keep their callers from getting frustrated, and even started more effective support. How? With many frequently asked questions, the diagnosis procedure is the same. The Support Desk gets users started by giving them tips and suggesting possible simple solutions. The results were impressive: almost 10% of callers found help for all or part of their problem. Very complicated questions always need personal expertise, but by helping some callers faster, help gets to those who need it most, faster.
Can on hold messages help your callers quicker? After a Free 15-minute Discovery Session, we can pinpoint the information that will help more of your callers, and solve more problems. That can mean more satisfied, more loyal customers. Call to schedule your free session. In New York call 212-355-6980, or 800-862-8896 Nationwide. Find out how on hold messages can help you sound more professional on every call!