Music on hold in Hartford is a favorite, right? Remember when you heard your favorite song playing on music on hold? What? You don’t remember that? I’m not surprised.
Music on hold in Hartford is never your favorite
Businesses in Hartford have a few different choices for hold music: they can play the radio, but that means your telephone callers hear advertising about local businesses, and maybe your competition. They also hear shock jocks and jokes that may be “questionable.” What ever your callers hear on hold reflects back on you, either good or bad.
Or you can play your newest playlist on your iPod. In this way you can play your favorite music on hold, so they must be your customers’ favorites, too, right? And you paid for the songs on iTunes, so it’s ok, right? Not really. To play music on their phones legally requires special licensing from ASCAP or BMI. The legal, non annoying way to play music on hold is with Muzak. You know them: the dentist music people.
So what’s better than music on hold in Hartford?
When you add information to music on hold, you get messages on hold. Some messages on hold just have generic messages (Your call is very important to us….Our highly skilled professionals will help you…) or a customized script (We’ve been in business since 1492…here’s a long list of the products we want to sell you).
Custom marketing messages with music on hold in Hartford
Wouldn’t you rather give your callers custom messages that talk about their needs and their problems, and how you can solve them? And be able to choose kind of background music that appeals to lots of your callers? That’s why our licensed music library has about 200 different pre-licensed music beds that you can choose from, in a wide range of styles (from Classical to Hip Hop).
Putting your telephone callers on hold is inevitable. Even companies with award winning customer service put callers on hold. Its what you do with caller “hold” time that makes a difference. But in Hartford we’re all impatient. Giving your callers messages on hold that help them, answers questions, or gives them ideas about questions to ask makes that time less frustrating. Or you can just give your callers music on hold and hope for the best. Put yourself in their place: which would you prefer? Give me a call and lets talk about what your callers are really calling you for, and the best think to offer them while they’re on hold. Lets talk about how to sound more professional. In Hartford Connecticut call 203-655-3920. In New York call 212-355-6980. Nationwide call 800-862-8896. Or click here for a free strategy session.
