Messages on hold in Greenwich help some of the best known Connecticut businesses in the state, companies in competitive industries serving a high-income population that has high expectations of the companies they deal with. You’ve heard them yourself, when you call your local suppliers…businesses where you get HVAC, Oil, Bicycles, and Lumber. But that’s not all: we’ve helped Realtors, Bicycle shops, Kitchen Designers, and even Audubon Greenwich. Just like you, they know
- they’ve got to beat the competition every day
- they’ve got additional products and services they’d like to tell customers about
- they need to sound more professional, especially in Greenwich.
Messages on hold in Greenwich
Customers and prospective customers call you every day. They’re interested in learning more about how you can help them. They’ve visited more than one website, and they’re considering working with you. What happens?
#HoldHappens. According to AT&T, 69% of business telephone calls are placed on hold, at least for a moment. It’s easy to do: you just push that little red button. And you know you have to, to give yourself a moment to get the information your customer wants, to ask for help, or to find the right person to send your caller to.
When it does, most telephone callers sit listening to the “default” music that came with your VoIP Phone System, or in “dead silence” if you have a PBX or traditional phone system. It’s happened to you when you call a business. It’s frustrating. It’s annoying. And there’s got to be a better way.
The better way
The better way is to put hold time to use, by giving your callers information: information that they want and that you want them to have. It’s an opportunity you’re probably missing out on right now.
Beat the Competition
We all have competition. Your customer might not know what makes you a better choice. Or what you do best. Or what makes you a leader in your field. So tell them. Use the time they spend on hold to educate them about your company and your service.
Add On Sales
Your loyal customers love what you do. So why not give them more to love? Tell them about more of the ways you can help them. Add On Sales are the easiest way to increase your average sale and increase your revenues. And they even help you build a more loyal customer base.
Sound More Professional
What do you think when you’re stuck on hold listening to “someone else’s favorite music”? Or a scratchy radio station? Or “computer music” that’s not much better than “Donkey Kong” music? Replace it. It’s easy: The Informer will do it all for you: we’ll come up with a winning strategy, a completely custom script (never settle for customized…that’s usually just a “template” with your company information added), and broadcast quality recording. We’ll even work with your phone service provider to get them loaded and sounding great.
What’s your plan?
You have challenges. Maybe more than ever. So what’s your plan to increase revenues, increase customer loyalty, and build your reputation? Find out more about Informer On Hold Messages can help you accomplish more on every phone call, by emailing us, or even better, calling: in Greenwich and Fairfield County call (203) 655-3920. Nationwide call toll free (800) 862-8896. Do it today.