You know that your Connecticut veterinary practice is busy. Messages on hold for veterinarians help practices like yours deal with the endless telephone calls, even when they may seem overwhelming. With today’s “pet society” in Connecticut compounded with the recent surge in “Covid Pets” there are more pet owners than ever asking for your help. Here’s a way to help them more completely.
Messages on hold for Veterinarians
From the moment you open your doors on Monday morning, until you finally close them for the weekend, the phones keep ringing. Just finding (and keeping) the helpful staff to answer your phone callers is a major challenge. Whether or not you have an automated attendant (the business phone system feature that answers your calls for you) or still ask your front desk to answer all those calls, serving all those callers is a challenge. And, we all know, #holdhappens.
In fact, statistics show that you’re not alone: most of your telephone callers are asked to “please hold.” No one likes to wait on hold…do you?
Make hold time less painful
You can make the time that Connecticut pet owners have to spend on hold less frustrating by giving them interesting information. When pet owners hear helpful hints and good advice, they appreciate it. It makes the time pass more quickly.
Help your callers
Why not use wasted “hold” time to help your callers? There’s so much advice that you’d like to give your clients, but never have time to offer during their visit…about healthy weight, appropriate foods, suggested shots, dental cleanings, flea and tick medications…that this is the perfect opportunity.
How to do it?
You’ve probably got lots of ideas about advice to give pet owners…but no time to create your own on hold messaging. So what’s the best way to do it? Work with the professionals at Informer Messages on hold. We’ve worked with vets for over 20 years. Our specialty is creating on hold messages that are easy to understand and act on. Whether providing advice on common health problems and seasonal challenges, or telling them about your line of prescription foods, grooming aids, or new services, Informer Messages on hold deliver the right information to the right people at just the right time.
Got questions?
Why not find the answers you need at our Frequently Asked Questions area.
Or contact us for your specific questions about your opportunities, your phone system or VoIP Service, or helping your callers: click here to email us, or, in Connecticut call (203) 655-3920. Nationwide call us at (800) 862-8896.
