Messages on hold for Moving Companies can help you with one of your toughest challenges. Movers like you face plenty of challenges: the price of fuel, the shortage of qualified truck drivers, the seasonality that makes it so tough to keep a well-trained crew. But the first challenge is getting that customer. Without the customer, nothing else matters.
Timing is everything when it comes to your customers: you only get one chance to make a great first impression. Then, when the customer makes a choice…for you, or your competition…there’s no second chance. In your industry the customer finds you. You can’t go out to try to find them. Smart Movers use all the tools at their disposal: a quick hitting, eye catching website, a prominent position on social media, a strong reputation in the community, and effective online advertising.
When this all comes together the potential customer gives you a chance: they pick up the phone and call you.
Messages on hold for moving companies can make the difference
When your phone rings, what kind of impression do you make? Do you or one of your staff answer every call? Do you have an “automated” answer the call? Successful moving companies get dozens of calls a day…hundreds a week. To professionally answer those calls, it often pays let your PBX or VoIP telephone system’s Auto Attendant deliver a uniformly high quality recorded greeting.
Calls may have to wait to be answered
After the automated attendant answers the call, many callers may wait “in the queue.” That’s putting the caller on “hold” for the call to be answered in the order in which it was received.
Put yourself in your caller’s shoes
When your phone rings, it’s a call…for help. The potential customer on the line wants to know if you’re the right choice for their move. And this is your chance to help them decide. How can you do it?
- Make sure that the voice that answers their call sounds great: friendly, professional, and helpful. Would you want anything less if you were the customer?
- Every call is an opportunity to make the sale. You can’t afford to waste a moment of it.
Making every call more valuable
When you’re relying on your phone system to answer and “hold on to” your callers, make sure you’re giving them your best effort: greet them with a professional voice that always sounds great. Then, when your caller is waiting “in the queue” give them helpful information and tips that they’ll be interested in. Show them that you have the expertise they need, and that you help them in every way possible. How? With professional on hold messages.
Informer Messages on hold are created for business phone systems, and provide a custom written phone message that’s actually targeted advertising. We start by creating professional greetings for your business. Your telephone message educates your caller with interesting phone advertisements delivered by a professional voice over. These custom on hold messages give your callers information that they want, and that you want them to have about what’s most important in choosing the right mover.
Here are actual samples of Informer Messages for two of our Moving and Storage clients
Are you making the best impression when potential customers call?
What’s your “batting average” for converting “leads” into customers? If you want to make “the big leagues” and increase your chances of winning the next customer, think about how you can sound more professional and helpful. Think about giving your caller Informer Messages on hold.
How they work
Click here to find out how Informer Messages on hold have worked for successsful movers for over 20 years, and how they can work for you.
Want more information?
Click here to email us, or call us anytime at (800) 862-8896 today.
