How do you make every opportunity to grow your bike shop’s business, and stand out from the completion…both bricks and mortar and online? Messages on hold for Bicycle Shops in Connecticut help you Go Full Gas every day, every time your telephone rings.
Why? Because the statistics show that, no matter how hard you try, your business puts your telephone callers on hold. It happens when you’re short staffed, when you’re finishing up with a customer and another calls, or when you have to look for a part or ask about how a repair is going. But #holdhappens, and when it does, you’re facing an uphill climb to keep your customer satisfied and focused on your help.
Messages on hold for Bicycle Shops in Connecticut
What are messages on hold? They’re recorded messages that play for your callers when they’re placed on hold. The most effective ones are designed to engage callers, provide valuable information, and enhance the “customer journey.”
They’re not just about filling the silence, or even replacing that terrible VoIP Music. They’re an opportunity that successful marketers in the industry make the most of, and make very call more productive
Build your reputation
When your phone rings, you want to make the most of the opportunity. When callers are asked to “please hold,” providing informative and engaging messages on hold conveys professionalism and competence. You can show your shop’s commitment to quality, the expertise of your staff, and your place in the community
Sound Professional
Nobody likes your VoIP music on hold. It’s the “default” setting on your phones, but it’s easy to change. Why not make “hold” time interesting with ideas about your shop’s history, community involvement, and upcoming events?
Drive Accessory and Service Sales
Use your messages to showcase your shop’s range of accessories that will enhance your customer’s biking experience, and talk about unique offerings that help…
Differentiate yourself
Highlight what makes your shop unique: personalized customer service, exclusive brands, or commitment to sustainable practices. They’re all great reasons to trust you…but your callers don’t know about them unless you tell them.
What do your callers hear on hold?
On hold messages give you an edge, and an opportunity to accomplish more on every call. So…what do your callers hear on hold? Find out about what you can accomplish in a free Discovery Session. In Stamford, Bridgeport, and New Haven, CT call (203) 655-3920. Natinowide you can reach use at (800) 862-8896. Or click here to email us.
