On Hold Messaging: The Secret Communication Channel
Think about it: your phone rings. Your office is busy. So your caller…your prospect…is asked to “please hold.” Or is automatically placed on hold by your automated attendant. What happens
Sound Branding: The Neglected Part of Branding in Connecticut
In Connecticut companies pour resources into every aspect of visual identity—carefully chosen colors, meticulously designed logos, and memorable business cards. Yet, there’s one critical component that often goes unnoticed: sound
Why messages on hold don’t work: 12 mistakes
Do you have messages on hold? Are they an effective marketing tool…or white noise that your callers have to listen to while they’re waiting on hold…and getting more frustrated by
AI voice: Why Human Interaction Still Reigns Supreme
Getting a new VoIP phone system? Many companies are opting for an AI voice to greet callers and even their on-hold messages. While this technology seems like a great idea,
Sonic Branding: It’s More Than Just a Jingle
Your business fights for attention every day. Here’s a way to win that fight: sonic branding gives you an edge that goes beyond visuals. While logos and color schemes are
Patient Loyalty in Urgent Care: Are You Doing Enough?
According to the Journal of Urgent Care Medicine (JUCM), the success of an urgent care center depends on building Patient Loyalty in Urgent Care—getting patients to return for future visits.
Call On Hold: A Missed Opportunity or a Marketing Advantage?
When it’s necessary to place a call on hold, what do your callers hear? Silence? Generic music? In Stamford, every contact with your customers is an opportunity to create a
Hold Messages for HVAC Companies: Callers=Customers
Spring and summer bring a surge of calls for air conditioning tune-ups in Connecticut, repairs, and installations. Hold Messages for HVAC companies can turn that hold time into a powerful
Messages on Hold for HVAC Companies: Heat up sales
Spring and Summer bring a surge of phone calls for air conditioning tune-ups, repairs, and installations. And the more that your phone rings, the more #holdhappens. Messages on hold for