How to Improve Patient Experience: 8 simple steps

Wait time and hours you’re available.  Quality Care.  Personal attention.  Communication.  Follow-up care.  They all contribute to your patient satisfaction, and that determines if a patient will return to your practice, or look for a … Read more

Avaya Hold Music: You’ve got some great choices

When it comes to customer service, every detail matters.  Your business telephone system comes with the patented Avaya Hold Music.  An engineer somewhere decided that your telephone callers want something more than just dead silence … Read more