On Hold Scripts : what you shouldn’t do
It still amazes me how so many on hold scripts do what they shouldn’t do. They concentrate on “us” and “we,” they waste your callers’ time with empty phrases (“we … Read more
On Hold Message
Partner System Features can help you accomplish more on every call
The AT&T Partner System is one of the most popular “war horse” phone systems in America. Partner System Features make this phone system a real tool for businesses. Designed for small companies, it comes with … Read more
On Hold Message Goals : When you fail to plan, you plan to fail
Have you thought about your on hold message goals? You’re not alone. Most companies that try on hold messages never even think about goals, or talk about “giving callers something interesting to listen to,” or … Read more