Every business talks about first impressions, but far fewer consider what happens in the second impression—when a caller is placed on hold. Those few minutes can either create frustration or reinforce confidence. On hold messaging … Read more
Think about it: your phone rings. Your office is busy. So your caller…your prospect…is asked to “please hold.” Or is automatically placed on hold by your automated attendant. What happens next can mean the difference … Read more
Ask any business owner in Connecticut these days, and they view the economy with a mix of optimism and concern. Your success depends on making all the right moves, and making the most of every … Read more