On Hold Messages: Do you try to use a Laundry List?
I made a phone call today, and was asked to wait on hold. I had to wait for about 30 seconds. The company I called had advertising playing on hold. The on hold message that I heard … Read more
Messages on Hold
That Was Then. This Is Now.
I just spoke with someone with a 100 year old business. He explained to me that I didn’t understand the way his industry worked. In his industry, you don’t use marketing, you use long time … Read more
Hold Scripts: 20+ Most Overused Phrases make your messages worthless
Overused phrases in hold scripts We’re all very busy, but we all spend too much time waiting on “hold.” (it’s similar to saying it’s “rush hour” when the Long Island Expressway is stopped in bumper … Read more