Spring and Summer bring a surge of phone calls for air conditioning tune-ups, repairs, and installations. And the more that your phone rings, the more #holdhappens. Messages on hold for HVAC companies can turn that hold time into a powerful marketing tool, keeping callers engaged, reducing hang-ups, and even increasing sales of high-margin services. Instead of silence or generic music, your on-hold messaging can educate, inform, and upsell—helping you stand out in a competitive market.
Why use Messages on hold for HVAC companies?
When customers in Connecticut call an HVAC company, they often have urgent needs. But if they’re placed on hold, even for a short time, they might get frustrated—or worse, hang up and call a competitor. Strategic on-hold messages keep them on the line by providing valuable information while reinforcing your professionalism.
What to Include in HVAC On-Hold Messaging
- Seasonal Promotions and Maintenance Plans
Encourage customers in Connecticut to schedule pre-season maintenance or sign up for service agreements that keep their HVAC systems running efficiently year-round.
- Emergency Service Availability
Let callers know if you offer 24/7 emergency services and what they should do in case of an HVAC breakdown.
- Energy-Saving Tips
Energy rates in Connecticut are sky high. Providing quick efficiency tips can establish your company as a knowledgeable and customer-focused brand.
- Financing and Special Offers
If you offer flexible payment options or rebates on new systems, on-hold messaging is the perfect way to inform potential buyers.
- Customer Testimonials
Sharing positive reviews reassures callers that they’ve made the right choice in contacting your business.
Maximize Every Call with Informer Marketing Messages on Hold
When your phones start ringing this season, don’t let “hold” time be wasted time. With a custom on-hold message, you can engage, inform, and sell—all while reducing the risk of losing potential customers to silence or frustration.
Let’s make your phone line work harder for your business. Contact me today to create custom HVAC messages on hold that turn every call into an opportunity! In Stamford or Hartford, or throughout Connecticut call (203) 655-3920. Nationwide Call us at (800) 862-8896. Or Click Here to Email us.
8 Year Stamford Chamber Ambassador