When it comes to customer service, every detail matters. Your business telephone system comes with the patented Avaya Hold Music. An engineer somewhere decided that your telephone callers want something more than just dead silence on hold.
That engineer was right. But the solution that’s used by thousands of Avaya systems, both old PBX phone systems and new VoIP Phones only goes half way. Your callers don’t want to listen to Elevator Music. They want more. But you’ve got some great choices.
Avaya Hold Music: System options
Today’s Avaya Cloud VoIP system gives you easy options. Your System Admin can visit www.Service.cloudoffice.avaya.com using your registered address or phone number along with your user password, where you can select from a list of system provided music.
What’s the best choice?
No one likes to asked to “Please hold,” yet statistics show that your business probably puts most of your callers on hold. When you do, they can get bored and frustrated, and some just hang up. But you can do better. You can start to help them.
Think about your callers: why do they contact you? To place an order? To ask about your products or services? For technical support? Ask anyone who answers the phones at a business, and they’ll tell you why their phone rings. And it happens every day.
What’s the best choice for your callers to hear?
The truth is that #holdhappens. And it happens more than ever. Music really is better than dead silence. But have you considered offering your callers something more while on hold? You can give your callers information they want, and that you want them to have to enhance your customer experience
- You can maintain engagement: keep your callers focused on your business, and how you can help them. You can avoid losing them because they’re online, or working on a different project.
- Reinforce your branding: what would you like your callers to remember about your company, and the best reasons to work with you?
- Sound More Professional: what your callers hear when they call you makes an impression. You can choose to let them hear a broadcast quality recording that lets you sound like a Fortune 500!
- Reduce Frustration: when callers hear information that they’re interested in, hold time seems shorter, and less annoying.
Get more from your Avaya System
Avaya hold music is better than silence. But enhancing your customer’s experience can play an important role in improving customer engagement, reinforcing your brand image, sounding more professional and reducing frustration.
Click here to hear how your company can sound.
