Music on hold: 3 reasons why it’s obsolete
The phone rings. It’s a customer who needs help. Before they can talk with someone, they’re put on hold. The music on hold is loud, staticy, and slightly weird. So what does your customer think … Read more
Casey Hart
On Hold Script Mistakes: 8 problems that ruin messages on hold
There are a few common on hold script mistakes that can weaken your on hold messages. Luckily on hold script problems are easy to fix. Don’t forget to focus on the customer. Merchandising pro Stew Leonard … Read more
OHP 6000 Problem : do you have the same problem?
Recently a handyman service in Fairfield, CT got in touch with us about advertising on hold for his OHP 6000 Problem : the digital player was playing messages on hold that were so old, he … Read more