Casey Hart Customers can’t buy what they don’t know you offer. That simple idea is at the heart of effective customer education. Even loyal customers may be unaware of some of your products, services, features, programs, or … Read more
Long hold times can be frustrating for callers. But even when you can’t eliminate the wait, you can control what happens during it. What callers hear while they’re waiting can make the difference between a … Read more
Choosing a senior living community is a major decision. Families want to know that their loved one will be safe, comfortable and well cared for—but they also want to understand what daily life will actually … Read more