On Hold Messages
What do you do when national powers and huge discounters invade your market? When the competition comes on strong, you use all your weapons (advertising, signs, social media, website, on hold messages, etc) to reinforce … Read more
Casey Hart
Music on hold: 3 reasons why it’s obsolete
The phone rings. It’s a customer who needs help. Before they can talk with someone, they’re put on hold. The music on hold is loud, staticy, and slightly weird. So what does your customer think … Read more
On Hold Script Mistakes: 8 problems that ruin messages on hold
There are a few common on hold script mistakes that can weaken your on hold messages. Luckily on hold script problems are easy to fix. Don’t forget to focus on the customer. Merchandising pro Stew Leonard … Read more