Casey Hart

Have you ever been asked to “Please Hold” and found yourself listening to the same VoIP music on hold that every business, from Brain Surgeons to Bookkeepers to Butchers all seem to have?  Of course … Read more

In your business, every second counts.  Especially in New York.  When it comes to customer service.  And in a world where every consumer has a phone in their pocket, more of those minutes depend on … Read more

Ready to try messages on hold, and starting to write your script? Customers in Connecticut are busy, and have short attention spans.   It’s worth putting some effort into it, because you want your caller to … Read more