Professional Phone Greetings can make a difference, every time a customer calls your business.
How?
Most business phone calls are answered automatically, using your “auto attendant,” to greet your caller and efficiently route them to their destination. That’s the time to make a great first impression, because you only get one chance.
Professional Phone Greetings can help
Recording your greeting with a professional voice over gives you an advantage: that greeting is
- Always there, and never out to lunch or sick
- Always happy to answer your call, and never annoyed or distracted
- Always provides your caller with the right information and choices
Who recorded your auto attendant greeting?
The automated attendant feature comes standard on most phones (PBX, Hosted, or VoIP) and the main greeting was probably recorded when it was installed. You’ve called lots of businesses in Stamford, and you’ve heard them: most are recorded by the office manager, or a secretary. Or by the phone technician. Nobody likes to do it…because nobody seems to like the sound of their own voice!
Think about your caller
Your callers are your best customers, and hottest prospects, who are calling you for help. Like most of us, they’re rushed and want service fast. You’ve been in the same situation, so you understand.
So why not give your callers exactly what they want?
- Greet them with a pleasant sounding voice, every time they call
- Thank them for calling, and identify your business
- Keep the greeting short. This is not the place for promoting your products or website.
- Give them options in order of popularity. If most callers ask for “customer service” why not make this the first choice? Making callers wait for the most popular choice will cause callers to press “0” to reach an operator. And simply making “Sales” the first option won’t increase sales. It will increase frustration.
- When giving options list the name of the department, then the option number: “For customer service press 1”
How does your attendant greeting sound?
Call yourself. On most systems (Avaya, Mitel, Cisco) changing your greeting is a simple task, or your phone service company can help. But while you’re at it, why not consider a professional greeting like one of these?
The Informer has helped businesses of every size in Greenwich, Stamford, Norwalk, Bridgeport, all over Connecticut, and nationwide make a better first impression with a greeting recorded by our pro voice talent. Give us a call and we’ll help you impress your callers, every time the phone rings. In Fairfield County call (203) 655-3920. Nationwide call (800) 862-8896 today.
5 Year Stamford Chamber Ambassador