Communicating with patients during a health emergency is crucial for their health and well-being, and that of your other patients and staff. Hospitals, ER’s, and Urgent Care facilities are on the front lines of battling COVID-19, and providing the support that the public needs. Here’s what helping them.
Communicating with patients right from the start
At a time when there are more questions than ever, medical providers are being asked for more advice than ever, so they need help responding. General and Specialized medical practices are looking for the best way to
- provide important information
- tell patients how you can help them
- keep all their patients safer
- reassure them and calm their fears
Patient centered communication has helped
We work with a range of healthcare facilities, from one provider offices to hospitals, as well as with Municipal Authorities, and have helped them deliver timely information to telephone callers in search of information or assistance. Some examples include:
- A Pediatric Practice that kept telephone callers informed of rapidly changing precautions and plans for treating their patients as the severity of the health emergency evolved. Their strategy changed three times in one week. Each time the special COVID-19 alert on their telephone system greeting and the more detailed information in their “message on hold” was updated.
- A concierge family practice needed to inform patients that testing was not available at their office. In spite of email blasts (79% unopened) and website notices, patients continued to overwhelm their front desk with telephone calls. Their automated answering system was switched on and a special greeting addressed the question, saving staff time that they could spend on actual medical needs.
- A Municipality that continually updates key information about official actions being taken to help and safeguard their residents
- A chain of Urgent Care offices uses Informer Messages to triage telephone callers, routing callers with COVID-19 fears for special attention, and educating them about “dedicated entrances” to the practice to isolate these patients and better protect other patients and unprotected staff.
Improving healthcare communication
Informer professional greetings and messages on hold are working at locations nationwide during the health crisis, and can help you deliver the right information to the right people at the right time.
Call for a free consult to find out about the right information that your practice should be giving patients today. Call (800) 862-8896, or click here to sign up for a free 15-minute consult with our Medical Communications Consultant. In Connecticut call (203) 655-3920, or call our New York Headquarters at (212) 355-6980
The Informer works with medical offices in New York City, Brooklyn, Queens, The Bronx, Long Island, Westchester, throughout New Jersey, in Connecticut in Greenwich, Stamford, Norwalk, Fairfield, New Haven, Hartford and nationwide
