Have you ever thought about what to say to customers when they call you? And what your callers hear on hold? Probably not. But your callers are your best clients, the new client that you worked so hard to win, and the prospect who has a problem and is searching for someone who can help solve it.
Every day is a new opportunity
Every day is a new opportunity, and you get a chance to
- educate a prospect about how you help your clients, and how you’re different from your competition
- help new clients take “then next step” so that they can get the results they’re looking for
- reinforce the value that you offer by reminding clients about how much you really do. We all remember the movie that said “If you build it, they will come.” That worked in the Iowa cornfield, but for you and your business, you’ve got to help customers understand all that you offer if you want them to appreciate it. And be willing to pay for it.
- show long time clients that you have even more ways that you can help them. The easiest sale you can make is selling additional products or services to a customer who already appreciates you. They’re the people who are most likely to want your help again.
Every day your phone rings. It’s a new opportunity. They’re your callers are your clients and prospects. Most of the time (69% according to AT&T) your opportunity is put “on hold.” Your callers wait listening to someone else’s favorite music, or in dead silence. Most won’t hang up…60% will continue to hold…at least for a minute. After that the odds are you’ll lose them.
Your phone rings when callers are looking for help…for answers. Why not start giving it to them, even if they have to wait on hold? You can with Informer Marketing Messages on hold.
Think about what to say to customers
What should you tell them while they wait? Let’s set up a Free Discovery Session, and we’ll come up with ideas. You can give your callers, your clients and your best prospects, information that they want, and that you want them to have.
Make sure your opportunity pays off
Call today and let’s make your best opportunity pay off. Call (800) 862-8896 to set up your Free Discovery Session.
