On hold messages for business can help businesses in White Plains accomplish more on every phone call. How? Think about your best opportunities to win over a new customer, or to sell more to an existing customer. You’ve got one chance to make a great first impression, and convince your prospect that you can help them, and that you’re the right choice.
Today’s consumer will start by Googling, and if your SEO works, find your website. That’s the first step. But look at any website (like yours) and your telephone number is prominently displayed. Your goal is for prospect to call you to “take the next step.”
What happens when customers call? AT&T says that 69% of business telephone calls are placed on hold, for an average of 45 seconds. If you’re lucky, your caller will still be there when you pick up the phone again. But time is ticking and the pressure is on. Will you have enough time to make the sale?
On Hold Messages for business in White Plains help make the sale
Are you taking every opportunity to give your prospects information that they want, and that you want them to have.
Success comes from using every opportunity to its fullest. When your phone rings, it’s someone who wants help, and wants to know if you’re their best option. Why not let them know?
You can use On hold messages for business in White Plains
Making every phone call more productive is easy. Businesses of every description do it throughout New York State. Here are 6 steps to creating a marketing message on hold that will make your PBX or VoIP Phone System a more valuable sales tool:
– Think about your caller first: that’s because “nobody likes to be sold, but they love to buy” (the “mantra” of Jeffrey Gitomer). So don’t just try to sell them. Help them.
– Think about the very first question your customers ask: that’s probably their “hot button”…what’s really on their mind…and the first hurdle you have to face
– Give callers information that they need to the best decision. Educate them about the factors that go into buying what you sell. There are important factors that go into finding the solution they want and the value they need.
– Write a script. Then wait a few days and read it again…out loud. You’ll be more critical if you actually hear what you’ve written better if you read it aloud.
– Attention spans are short, so keep your messages short too. If your messages are interesting your callers will want to think about them, so follow each message with enough time to consider what you said. Try 10-12 second of royalty free hold music.
– If you have customers who call you regularly, don’t bore them: update your messages and phone hold music from time to time: changing them seasonally is easy to handle, and often relates to the seasons of your business.
Try On hold messages for you business in White Plains
Are you doing everything you can to help your customers: for ideas on how phone hold messages can work for you, call to sign up for a free “Discovery Session.” In White Plains and throughout Westchester County, NY, talk with Peter Serri at (914) 287-9770, or click here for more information.
