Overused phrases in hold scripts
We’re all very busy, but we all spend too much time waiting on “hold.” (it’s similar to saying it’s “rush hour” when the Long Island Expressway is stopped in bumper to bumper traffic). So is it any surprise that so many people hate messages on hold? We hate the wait. We hate on hold scripts. And we hate being tortured by the 20+ Most Overused Phrases in Messages on hold Scripts. Most “on hold scripts” are written just to help you kill time. Our clients and friends have sent us their favorites. See if you can find your favorite here:
1. Your call is very important to us (my personal favorite)
2. Please hold on
3. The next available representative will…
4. Our experienced staff..
5. Your success is our success
6. …the lowest price…
7. Thank you for calling
8. We’ll be with you momentarily
9. Founded in 1492 (or what ever year you want to use)
10. We know that putting you on hold doesn’t help us…
11. …the leader in our field…
12. The best quality…
13. The best service
14. Our friendly staff
15. Thanks for your patience
16. Please hold on the line
17. Please continue to hold
18. We try to give every caller personal attention you deserve
19. We appreciate your call
20. We’re sorry you have to hold…
21. Thank you for calling. Someone will be right with you.
22. For more information visit our website…
23. Our highly trained and knowledgeable sales staff
24. Conveniently located at…
25. Please listen closely as our prompts have recently changed
26. To serve you better
27. Our goal is…
28. We take pride in…
29. Be assured that we won’t keep you on hold a moment longer…
30. We know that being on hold doesn’t help you, or help us either…
Hold Scripts use the same phrases again and again
Why do you hear them so much? Because most on hold scripts are just a template with blanks left to “insert company name here”…
Hold scripts don’t have to be terrible. But most of them are. They’re filled with clichés.
What’s your favorite over-used phrase? Have you heard the same on hold scripts over and over? Let us know and we’ll add it to the (growing) list on our website. Email me your suggestion for the worst hold scripts to hart@informermessages.com