Got a growing business? Communication is the key. Think your mobile phone is enough? Think again. A 4 line phone might be the marketing tool you need.
Your customers use all the latest technology and techniques, so you’ve got to be ready to respond the way that they like to communicate best: Texting, Tweeting, Email, Facebook, Instagram, Telephone, and Face to Face. Customers are the boss, so learn to communicate the way that they do.
There’s a simple rule that if an answer to a question takes more that three emails/tweets/etc, its time to talk. For questions more complicated than “Do you have size 9?” The Harvard Business Review finds that live conversations are more efficient than “parallel conversations” on a digital screen. “This is especially true…[with] an important business decision.”
An increasing number of us rely on texts and short typed messages. Why? They’re less stressful, less challenging, and you can respond at your own pace. But when it’s time to really get something done, a verbal exchange gets it done fast.
4 Line Phone for your business
A 4 Line Phone offers your growing business advantages. You’ll get clearer, higher quality sound than a mobile phone. A 4 line phone usually has features previously only found on business PBX systems, like intercom and automated answering systems, but they’re much more affordable than PBX systems.
Do you need a Multi Line Telephone?
How many phone lines do you actually need? Missing a customer phone call can lose a sale, or lose a customer. So even the smallest deli has at least 2 lines. If you’ve ever tried to order pizza on a Friday evening, you know busy “rush hour” can get, so a phone with 4 lines can be the right choice: make sure you have enough phone lines for the busy times, not just for the “average.”
How many employees do you have? More than two?
If your business just has two phone lines, do you really want employees to have to wait to call a customer? Unless customers can reach you, and you can reach them, you’ll have problems. Get a 2 line phone and you’re stuck. Get a multi line phone and you’ll have ‘room to grow.’
Special Phone Features
Two special features that you’ll find on more advanced 4 Line phone models are the “auto attendant” and the option for music or messages on hold. They could be worth the extra few dollars you’ll spend on a these phones.
An auto attendant will answer calls for you and ask callers to wait until you can pick them up. Sometimes most of your callers have a simple question, such as your hours or address. An auto attendant can answer your callers’ questions so you don’t have to.
Music on hold (or the option for messages on hold) is a feature usually associated with a PBX or VoIP phone service. It’s finally available on these less expensive phones. Music on hold is nice, and lets your caller know that they haven’t been cut off. Messages on hold give you the added advantage of promoting your products, and reminding your caller about what makes you unique. Professionally written on hold scripts can be a new marketing tool, increasing your average order, or starting the conversations you’d like to have with your customers. But check the features on your 4 line phone: not many offer the MOH option. If you have any questions, call us and we’ll help. This one does.
Planning to succeed in business?
Plan for the future. The best products, attentive customer service, a great website, active social media, and a 4 line phone may be the first steps in your success. And for more information on a professional message on hold, let us help. We’ll turn your 4 Line Phone into a big-business marketing tool!