New York’s Hampton Inn Empire State Building, located right in the heart of Manhattan’s Midtown sounds more impressive with their Informer Professional Telephone Greetings. In the past telephone callers had been greeted with the voice of one of the hotel’s staff members on the automated attendant answering system. The greeting was recorded when the telephone system was installed, several years ago. No one even remembers who recorded the original message: she’s hasn’t worked at the hotel in years!
Professional Telephone Greetings a priority
When the Hampton Inn Empire State Building’s new general manager arrived in New York City, one of the first jobs on his “to do” list was to make the hotel look and sound more professional. The GM had worked with Informer Messages on hold at other New York City properties, and immediately called us. The Informer coordinated with their telephone installer, wrote the telephone greeting script, recorded and formatted it for easy loading. In just days their professional greetings were answering every phone call.
“The telephone greetings sound great” and “help us sound more professional” the GM told us when we followed up the day after installation. In New York’s crowded hotel market, you only get one chance to make a great first impression, and an easy way to ruin your image is with terrible telephone system greetings.
Hotels rely on their reputation and their image for success. Everything they do is polished and professional. That’s why staying at an upscale hotel is always special, and something to look forward to. We can all learn a valuable lesson from the hospitality industry. Would your customers feel the same way about you?
Hear Samples of Greetings that sound great
What do callers think the first time they call you? You can hear samples of Informer Phone Greetings here
You can sound better in “A New York Minute,” with Informer Professional Greetings that work on both conventional and VoIP phones. Listen to these and hear how much more professional you can sound.