Turn Every Call Into a Better Experience
Silence on hold loses callers. Smart businesses use on hold messages to keep people engaged, informed, and connected to their brand.
Why Businesses Choose Informer
Callers expect a professional experience the moment they’re placed on hold. Using on hold messages helps keep callers engaged, reduces hang-ups, and turns waiting time into meaningful communication.
With Informer, you get a simple process and professional results without extra hassle.
What You Get
Custom on hold messages created for your business
Clear, professional phone on hold messages
End-to-end message on hold recording services
Options for on hold marketing and on hold advertising
Support for simple hold messaging setup
Frequently Asked Questions. Your Queries, Answered
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Frequently Asked Questions. Your Queries, Answered
Here you’ll find answers to the most common questions about our on hold marketing and advertising solutions, from how setup works to customization options, pricing, and ongoing support, so you can feel confident about choosing Informer Messages.
Messages on hold are a highly targeted Guerilla Marketing tool: they’re an inexpensive way to deliver “the right information to the right people at the right time.” Everyone who hears them is a customer or is interested in your help. The best messages on hold will reinforce the advantages of working with you, and educate callers about more of the ways that you can help them.
- We do. The Informer is a complete service. That means we want to do everything for you. It’s a 9-step process
- Start with a Free Discovery Session. We’ll take the time to get to know about you, your business, and your goals. The most important part comes next: who are your customers, and your callers? What are their problems, their challenges, and what would they like to do? Only by understanding your unique situation can we create messages that your callers will respond to.
- Next comes strategy: using the information from your Discovery session, we’ll brainstorm a strategy that will help you get the best results from your Informer service: your current messages, and future updates if desired.
- Your script is written by the same pro who conducted your Discovery Session, so everything we talked about is used to your advantage
- Review and rewriting: there will be changes to your script, so we follow up with you (as many times as you’d like) revising your script until you say it’s perfect.
- Final approval: your script will only be recorded when you approve it for production
- Voice: you choose the voice you like best
- Licensed Background Music: you choose your background music from our library of over 200 different music samples in 8 different genres. Do you have your own Jingle that you’d like to use? Let’s listen to it together and we’ll let you know how it will work.
- Final approval: we send your Informer recordings for your final approval. If there are any mistaken pronunciations or phrasing, we’ll rerecord.
- Installation: we’ll work with you to get your new Informer Messages working on your phone system ASAP.
It’s all included in your Informer service.
Your script has a job: to help you accomplish your goals and help your customers better. The length of your script should be determined by your average hold time and the most important information to deliver to your callers. It’s not filled with “fluff,” but it doesn’t leave out key ideas. There’s no “300 word limit” or “3-minute message”
Some of our clients do the same thing today as they did years ago. Nothing ever changes. So you can have a one-time recording with no ongoing costs or licensing fees. You own the recording.
But these days things usually do change, faster than ever. Your Informer Messages can be updated on a schedule that works best for you and your marketing plans. Let’s talk about the possibilities
That depends on your business, and your customers. Many businesses find that updating once each season is just right. Let’s talk about your best opportunities to give your callers the most effective targeted messages
No. We work with clients who have just one VoIP Phone, and even a client who has a mobile phone (it only works with a few carriers). Let’s talk about your business phones.
Yes. We work with virtually every major VoIP phone service company, as well as many phone installers “hosted” phone systems.
Sorry, it won’t. Call Waiting is a different from placing a caller on hold.
PBX and Electronic phone systems usually use a digital playback system to play your messages on hold. Your new Informer Messages can be formatted for use on your existing player. If it’s working, we think you should use it. If its time to replace it we have the newest digital players designed and manufactured in the US
No. Your digital playback system is supplied for free as part of any of our Informer Full Service Plans. We can supply an optional player for “one time recordings.”
Unlike most companies, there are no “unbreakable” contracts: We guarantee you the price for two years, but you can cancel any time you’re not 100% satisfied. There’s no cancellation fee.
Yes. You only get one chance to make a great first impression, so we include basic professional greetings for free with any Informer Messages
Yes. Good service means helping your customer the way they want to be helped. Our clients use Informer recordings in American English, British English, French, French Canadian, Spanish (US, Central America and South American), Brazilian Portuguese, German, Polish, Russian, Japanese, and more)
That depends on your phone system. Messages continually “loop” on most PBX or Electronic Phone Systems. On some VoIP Systems your messages start from the beginning. Let’s talk about your specific phone system.
Yes, right away. Just visit https://informermessages.com/on-hold-message-samples/ to hear samples from across multiple different industries.
The first step is getting to know more about you and your goals. That’s always best to do personally. Click here to email us, or simply call us at (800) 862-8896 for your Free Discovery Session.