There’s no doubt that a RingCentral phone system is a powerful tool for businesses, but are you using it to its full potential? While most users take advantage of its basic features, there are three overlooked steps that can really help you get more from your investment…and improve your communications with your customers.
RingCentral Phone System Features
One look at RingCentral.com and you’ll see all the features that your competition is already using. But there’s more “behind the curtain” that most users don’t know about. Here’s your chance to out pace them.
Customized Call Routing for Enhanced Customer Experience
RingCentral’s call routing options allow your business to create workflows based on the time of day, department availability, or even specific customer needs. By finding the right these settings, you can reduce hold times and ensure calls are directed to the right person faster, resulting in happier customers.
Informer Messages on Hold: Turn Wait Time a Marketing Opportunity
Don’t let the time that your callers have to wait hold (yes, you callers do get placed on hold) go to waste. Informer Messages on hold transform wasted time into an opportunity to promote your products, services, or upcoming events. They start with a strategy that‘s custom tailored to your business. Then they’re professionally crafted not only to keep callers engaged but also drive sales by highlighting offers they may not be aware of. Think of it as a new Guerilla Marketing Tool (and talked about on page 124 of the book) integrated into your phone system.
Integration with Popular CRM Tools
RingCentral integrates seamlessly with leading CRM platforms like Salesforce and HubSpot. Leveraging this integration ensures your team has instant access to caller details, past interactions, and opportunities to personalize every conversation. It’s a game-changer for building strong customer relationships.
Elevate your performance
By tapping into these three features, you can elevate the performance of your RingCentral phone system. Whether its streamlining call management, boosting marketing efforts, or creating better customer interactions, these small changes can make a big difference. Ready to get started? Let’s make those your RingCentral system work smarter for you!
