Shopping for a new office phone system in Connecticut can feel overwhelming, given the variety of options and features available. Whether you’re upgrading from an outdated system or just upgrading to VoIP, it’s important to choose a solution that meets your business’s communication needs now and in the future.
New Office Phone System Considerations
Here are some key considerations to guide your decision:
- Scalability: Select a system that can grow with your business. Ensure it supports additional lines, devices, and integrations without costly overhauls.
- VoIP Capabilities: Modern phone systems now use VoIP technology, which enables more flexible communication methods, like video calls and conferencing, often at lower costs.
- Integration with Existing Tools: A robust office phone system should integrate smoothly with your existing CRM software, collaboration tools, and other business applications.
- Mobile and Remote Capabilities: With hybrid and remote work here to stay throughout Connecticut , choose a system that lets employees make and receive calls seamlessly from anywhere using mobile apps or web interfaces.
- Advanced Call Routing: Features like auto-attendants, call routing, and voicemail-to-email can enhance productivity and ensure customer calls are handled efficiently.
- Messages on Hold: Don’t overlook this valuable addition. Messages on hold engage callers while they wait, providing information on your products, promotions, or helpful tips. It transforms downtime into an opportunity to reinforce your brand and convert prospects into customers.
- Security Features: Prioritize systems with strong encryption and security measures to protect sensitive communications.
- User-Friendly Management: Ensure that your new phone system has an intuitive interface for managing settings, call logs, and other administrative tasks.
All the factors
By carefully evaluating these factors, you can invest in a phone system that supports growth, enhances customer interactions, and makes the most out of every call—right down to the moments when clients are placed on hold.
Specialized feature
Seven out of these eight features are the part of any new VoIP system. But one of them is a specialized feature that your VoIP Supplier either “farms out” or simply doesn’t offer: Messages on hold. That’s because they’re much more complicated than simply adding your phone lines to the thousands of others they supply. It takes time and effort to craft messages on hold that help you sound more professional, and actually work: it starts with strategy and a well written script. For more information from a specialist who can help you, call our Connecticut or New York offices for your free Discovery Session: in Stamford, Bridgeport or Hartford call (203) 655-3920. Outside Connecticut call (800) 862-8896. Or click here to email us.