Ask any business owner in Connecticut these days, and they view the economy with a mix of optimism and concern. Your success depends on making all the right moves, and making the most of every opportunity. One effective strategy is using on hold recordings in Norwalk, Stamford, and Hartford to enhance your customers’ experience with your business, promote your products, and strengthen your local brand presence.
Messages on hold are often overlooked when thinking about your inbound telephone callers. Statistics show that many of these calls are either
- asked to “please hold”
- or make a choice from an automated attendant, and then wait for their call to be answered.
Instead of leaving them waiting in silence, custom on hold recordings can turn this wasted time into an opportunity to engage, inform, and “hold on” to your callers.
On hold recordings in Norwalk matter
A custom message written after taking the time to get to know your business does more than just fill the silence. it can reinforce you image, educate your caller about what’s important in making their buying decision, and share information about your products and services. And giving your caller something interesting to listen to make the time go faster.
Professional on hold messages
Businesses like yours, from medical practices to law firms, restaurants to auto dealerships, already benefit from professional on hold messages. Making that time interesting decreases caller frustration, and can encourage new sales.
Personalize the experience
Your business is unique. Custom written messages (as opposed to generic, or messages about your general industry) make all the difference. They show your commitment to customer service.
Your goals
What would you like your callers to know about your business? About how you can help them? And about how you’re different from the competition? Not sure? Why not talk with a marketing pro who can give you ideas you can use today? Email to set up a Free Discovery Session to find out. In Connecticut call (203) 655-3920. Nationwide call (800) 862-8896. Or simply click here to email us.
8 Year Stamford Chamber Ambassador