Your new VoIP phone system came with that music…you know…the annoying one that everyone has, and everyone complains about. So you’re trying to choose between VoIP Messages on hold providers is probably on your “To Do” list. Here are some ideas that will help you get it done.
VoIP Messages on hold providers
They’re not all the same. You can choose the one that will help you the way that you want to be helped with these ideas, and these questions you can ask them:
- Who does the work?
- Who writes the script? Will I work with the same person every time I update my messages? How long has this person been working with you?
- Who suggests ideas?
- Do they know enough about your industry to create the right messages?
- Do they proactively call you to help come up with ideas to update your messages?
- Or am I stuck writing the script myself? (When do I have time to do that???)
- Will you work with my phone installer to make sure they’re working?
- What kind of results should I get? What can I do if I don’t get these results?
- Am I locked into a long term contract? Do I have to pay anything “up front”?
- How will you help me sound different from my competition?
- How will you find out about my customer’s “hot button” issues?
- What kind of action will my caller want to take after hearing my messages on hold?
What do you really want?
Replacing the VoIP music is easy. You can get “generic” messages that simply request that your caller continues to wait on hold, explaining that you’re experiencing “higher than normal call volumes” and “hide” behind this every day.
You can get a message that sounds like someone is reading from your brochure…with “laundry lists” of products or services that you want to sell.
Or you can get messages that focus on your callers: why most of them call, their FAQ, their typical needs, and how you can help them better than the competition.
The choice is yours.
Got ideas?
Why don’t we talk about your ideas, and you can get some feedback about what’s worked for others in your industry. You can click here to email us, or get the answers you want right away by calling us at (800) 862-8896 right now.
