FortiVoice is the enterprise-grade unified communications solution that gives you the option to upgrade your Fortivoice Music on hold feature with custom messaging about your business. This option was first introduced on Version 5.3. All current Fortivoice systems can be programmed with Messages on hold.
FortiVoice Music on hold replacement
The Informer works with Fortivoice installations to provide custom written marketing messages on hold. The marketing messages are developed specifically for your business and your goals, to deliver your message to your customers. Click here to hear samples of these messages.
Loading your messages onto your Fortivoice system
Loading your messages has been simplified for the end user, as described in your Fortivoice user documentation
Uploading or recording sound files
- Go to Phone System > Audio > Prompt
- Click New
- Enter a File Name
- Select a file Type (Prompt Sound File or Music on Hold)
- For Voice language, you have two options (Upload or Record)
- To upload a sound file:
- Select a .wav file
- Click upload
- Select a file
- Click Open
For complete Fortinet user documentation click here
Your Messages on hold
Messages on hold replace the default music with information about your business. They’re a marketing tool that delivers targeted information to a specific group: everyone who calls. They can be custom written with each of your caller groups in mind, giving them timely information about your products and services, product uses, and answers to frequently asked questions.
Your Goals
What would you like your callers to know about your business, if you had the chance? What are your best opportunities to help your customers? An effective marketing message on hold starts with taking the time to understand your customer: their wants, needs, and desires, and why so many of them call you. Investing in understanding your caller is the basis for an effective on hold message script.
Learn more about custom messages
You can learn more about custom messages for your Fortivoice system by clicking here to set up a 15-minute Discovery Session, or by calling The Informer direct at (800) 862-8896.
