What makes a difference to your customers? Ask your customers. They want to choose the best company to work with: the best value, quality and service. Messages on hold for businesses in Chicago help you deliver that message, every time there’s a customer on the line.
You only get one chance to make a great first impression.
Think about your own experience: when you’re looking for products or services for your business, or for your home, what do you do?
- You Google different ideas online
- You read articles and blog posts.
- You visit websites to narrow your choices
- You check out their reviews: nobody wants to buy from a 2-Star reviewed company!
- And unless you’re just buying something cheap, you usually pick up the phone for answers to your most important questions.
What happens next is up to you.
Messages on hold for Businesses in Chicago
Consumers in Chicago have lots of choices. The city is filled with businesses focused on making a sale. The internet has unlimited choices. So how do you succeed?
When a customer calls you, that’s your opportunity to focus on their needs, and how you’re the best choice.
- what are your callers biggest needs and toughest problems?
- how do you help them best?
- what makes you unique?
- how do you show value?
There’s a reason consumers call you. They want information. They want help. This is your opportunity to tell them.
What happens when consumers call?
Your office is busy providing service to existing customers, and trying to help new ones, so “hold happens.”
Unfortunately, AT&T Research shows that 69% of business telephone calls are asked to “please hold.” Most calls have to wait more than 45 seconds…so callers get frustrated, or just hang up. 30% won’t call back.
Hold on to your callers
The good news is that callers want information. Providing information on hold increases caller retention by 40%. 85% of callers prefer hold messages to sitting in dead silence. And according to Telemarketing Magazine, 1 in 5 of us has made a decision based on what they heard on hold.
Here are samples of Informer Messages for Chicago Businesses
Sofitel Chicago
Kovach Eye Institute Greeting
Father & Son Moving
What do your callers hear on hold?
If you callers sit in dead silence, or listening to the “default” music on hold that came with your phone system, that’s a problem. But we can solve it. Call today for a free Discovery Session to discover what you can accomplish when you give your callers information that they want, and that you want them to have. Call to talk with an On Hold Marketing Expert who has experience your industry. In Chicago, schedule your session by calling Tom at (815) 467-7000 x 2, or call an expert direct at (800) 862-8896 today. Or email us by clicking here.
