Messages on hold for Home Care Agencies in Connecticut give you the opportunity to “start the conversations” so you can help more patients. Before being able to provide care for a loved one, your agency must progress through the process known as “Know, Like, Trust.” What can you do to efficiently begin this process? Here’s a proven idea.
Messages on hold for home care agencies start the process
Your website is great, but it’s just the first step in the process of helping a new client. The real work starts when your telephone rings, and there’s a concerned voice on the line.
Reassurance
Your office is busy: Clients, caregivers, medical professionals, and suppliers are calling throughout the day. There are assignments and situations to handle. Meetings and training are taking place. So it’s inevitable that some telephone calls may not be handled immediately. Some you’ll call back. Many will have to wait on “hold” waiting for assistance.
Make the most of every opportunity.
Your phone call is your first, and possibly only, opportunity to begin your most important conversation. It’s your chance to make a great first impression: that’s important, because you only get one chance.
What do your telephone callers hear when they have to wait on hold? Silence? Some kind of “beeping”? The “default” music that came programmed on your phone system? Most phone systems (PBX, Hosted, Hybrid and VoIP) in Connecticut play something on hold)
Why not give them something better?
Your clients choose you because they have come to “Know, Like, and Trust you.” That happens when you do more than is required. You explain the value of everything you do. You give prospective clients everything that they need to take the next step with you, and feel confident when they do.
Why not start the process, even when callers are on hold?
Even the best hold music can’t do the job. Instead, you can deliver your message with a professional voice using an on hold system that works at successful agencies. It works on most business telephone systems every time you place a caller onhold. Custom messages that talk about the ideas that are most important to your clients.
Samples
Here are samples of actual Informer Messages
Informer Messages on hold are the marketing tool that works for home care professionals. You can find out more about how the process works, or call for a no-obligation “Home Care Marketing Conversation” today: in Connecticut call (203) 655-3920. Nationwide call (800) 862-8896.
