Hold music. We all listen to it, again and again, and usually hate it. Especially the “chimes” and the synthesizer recordings. So why do we listen? We’re all stuck with it, right? Your own callers may even be listening to it right now, but you can finally do something about it.
Hold music is easy to change
Your phone system probably came with the standard music on hold. It often sounds “computerized” and plays some melody that’s so old that the copyright has expired and no licensing fees apply. Did you know that you can change it. It can be replaced with music that’s less annoying. But remember that it should be “licensed” to avoid legal entanglements. And there is a better option.
Hold music can be replaced, with interesting information
That’s right. Boring hold music that makes time spent waiting seem to drag on and on, but now it can be replaced with something better. Why not offer your callers information they want, and that you want them to have?
You can replace your music on hold with a custom recording that gives your callers short, interesting messages about what you do, and how you help your customers. You can give them information that will make their lives easier…
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You can give callers ideas about new ways you can help them…
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Informer Messages are the better option than hold music.
Hold music lets your caller know they haven’t been cut off. But when the music is terrible, they may wish that they had been. So why not make that time more informative, more interesting, and more helpful. Replace it. With Informer Messages on hold. Not sure how you should use that time? Call for a Free 15-minute Discovery session and you’ll get great ideas you can use right away. In Hartford and throughout Connecticut call 203-655-3920. Nationwide call toll free 800-862-8896.