What if somebody calls who is already mad at me?
What if somebody calls who is PO’d at me?
That’s a good question. We believe that our customers are the most important people in our business. They’re the reason that we’re here. If they’re not happy, we’re not happy. And it’s time to do something.
Like helping them in any way that we can.
We’ve heard from some of our clients that they used to have a sales pitch on their tech support lines. That annoyed many callers who were calling with technical “issues” (problems) even more. Somebody didn’t think about what they put on hold. But we do.
Any annoyed caller doesn’t want to be left on hold. he doesn’t really care what pretty music you have on hold. He wants help.
So we helped Tunturi exercise equipment’s support line offer helpful advice on quick fixes to try.
We helped Panasonic offer solutions to their callers’ most common problems.
We helped Performance Bike and other catalog retailers show callers how they can trace their delivery even before the phone rep returned to the line.
We helped Citibank deal with their credit card questions.
We helped Olympic Airlines answer the questions that most of their callers had about complicated cargo shipments.
We helped Omega Computer explain warrantees to their callers with questions.
Your Customers sometimes need your help, so they call. We all know that they have to “hold on” sometimes. Informer Messages help you to help them right away.
And who wouldn’t like to get help right away?
You can get help right away by calling us toll free at(800) 862-8896